2K Support
@2KSupport
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Official 2K Support on Twitter. Also check out our support site and knowledge base for answers: We are available 24/7.
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Last Seen Profiles
Pinned Tweet
2K Customer Support is looking to slam bugs in WWE 2K! Visit our Community- keeping you in the loop about things that don’t work as expected and any known workarounds. Check it out at then upvote issues you’ve seen to help us!
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We are aware some of you are not getting your bonus content and VC purchases. These are not lost and this should be resolved over the next few hours.
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Hi
#NBA2K21
players! We are still looking into the missing pre-order items on Xbox. We thank you for your patience while we investigate.
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3K
Hey folks, please read an important message from our Customer Support team. Thank you.
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3K
The Puma Mania event is not currently available. We will provide an update as soon as we can.
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2K
UPDATE - These events will be added to The Neighborhood this weekend
• Earn 3X Rep during Dime Time today until 11:59PM PT
• Earn 4X Rep during Dunk Fest this Monday from 12:15AM PT – 11:59PM PT
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2K
The
#NBA2K19
server will be discontinued on December 31, 2020. Players will no longer be able to play ranked or online league games. For more info:
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2K
Hi there
#NBA2K20
Players! The NBA 2K20 Demo becomes available on the Xbox One, PS4, and Nintendo Switch at 8:00 am PT on August 21st. It may take up to an hour for the Demo to fully download and become playable.
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Hey everyone! We are receiving more tickets than normal, but rest assured: we’re doing everything we can to get to each case as quickly as possible. We appreciate your patience!
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2K
Please be aware that there will be high traffic on the NBA 2K21 servers for the first day, due to launch. There may be some connection issues while everyone's attempting to get in. Thank you!
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2K
VC purchasing on PlayStation Store & Xbox Live will not be available until
#NBA2K18
’s official game release at 12 AM local time tonight.
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2K
We agree, it's maddening to lose your player. We got you though, we're handling each ticket as fast as humanly possible. Thanks for patience
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2K
UPDATE: Thank you for your continued patience. We are doing everything we can to assist those affected by MyCAREER loss.
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2K
While Puma Mania is unavailable, you can check out Dime Time Sunday for 3x REP all day starting 12:15AM PT ending 11:59PM PT.
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Just to keep you updated, we are still working hard to make sure that everyone who lost their MyCAREER gets a solution.
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We're aware some customers cannot connect to the servers. We're currently working on fixing this. Thank you!
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As you can imagine due to the
#NBA2K20
launch we're receiving more tickets than usual. We're doing everything we can to get to your case as quickly as possible. Thanks!
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Hello,
#NBA2K19
players! Don't panic if the game shows you have a negative VC balance! If that's happening, please follow these steps to clear your cache. That should resolve the issue.
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1K
While Puma Mania is unavailable, you can earn 2XREP in the REC. This will be active until 11:59pm PT tonight.
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Hey
#NBA2K21
players! The issue with the missing pre-order items on XBOX has been resolved! For more info about pre-orders, check out our guide here:
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Hey everyone,
We're aware that some players are having trouble progressing through their badges and are currently investigating the issue.
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1K
#NBA2K18
players, we're aware of issues with the servers, and are currently investigating them. Thank you for your patience!
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Hey folks, we're still looking into the crashes and data loss with
#NBA2K18
and will hopefully have a fix soon. Thanks for your patience.
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1K
Hey, folks: If you're playing
#NBA2K19
and your MyPlayer's attributes have been reset after the most recent patch, please try this workaround:
1. While in the Neighborhood, bring up the Nav menu and view your attributes.
2. Restart your console.
3. Start playing NBA 2K19 again.
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On November 1, 2017,
#NBA2K16
players will no longer be able to purchase Virtual Currency. Fans will be able to continue to earn VC in-game
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Hi everyone, we are aware of the issue of pre-order bonuses not showing up and are currently investigating. We'll post an update when we have more information to share.
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To help us process your lost MyCAREER request faster, make sure you follow the steps in this article:
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Hey, everyone! The Auction House maintenance is about to begin. Please keep an eye on this account: We’ll let you know when it’s completed.
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Hello
#NBA2K20
Players! Please know that it may take up to an hour for the NBA 2K20 Demo to fully download and become playable.
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Hi
#NBA2K19
players! For those of you stuck at 100% when loading their save file: Try having a friend invite you to Ante-Up, exit Ante-Up, and then proceed to change your hairstyle completely. Any question? ! 🔥
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Hi
#NBA2K19
players! We have been made aware that some of you are currently facing some VC related issues. We are looking into it, so please stay tuned for the latest updates. Thank you for your patience!
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It appears some users are encountering issues with online play
#NBA2K20
. We're investigating the issue and will hopefully have an update soon. Thanks for your patience.
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Hey
#NBA2K19
players! You can now reach out to us by chat 24/7 🔥 To do so, simply go to and log into your support account, then select NBA 2K19, where you'll be able to speak directly with an agent!
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Hey, folks! Please be aware:
#NBA2K21
will be undergoing some maintenance on 11/03 at 10 PM PST. This will likely affect your online gameplay during that time.
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#NBA2K18
We know it's rough when things don't work as expected. Bear with us as we're going through your tickets as fast as we can. Thanks!
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We are aware that social media accounts across the 2K label have been compromised and offensive material is being posted that does not reflect the values of 2K or our partners. We are actively working to fix this as soon as possible.
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Hey
#NBA2K19
players! We are currently monitoring any
#MyTEAM
issues. Remember, most
#lockercodes
last a full week, so you may want to wait a bit to input your code to reduce the probability of an error. Thanks for your patience.
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Hello, everyone. As an update, the
#NBA2K21
maintenance is still happening. We'll let you know when it's completed. We appreciate your patience!
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Thank you for your patience
#NBA2K18
fans. We are working as fast as we can to help everyone affected by missing MyCAREER issue.
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Hey Superstars! We are aware of the issues related to
#WWE2K20
crashing and are currently investigating. We are working towards a solution and will update you all when we have more information.
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Hey
#NBA2K19
players! We're aware of the current connectivity issues. We appreciate your patience while we look into this. We'll provide an update as soon as we can!
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Hello
#NBA2K19
players. We are aware of the current
#AuctionHouse
and
#MyTeam
issues and we are continuing to work towards a solution. We truly appreciate your ongoing support and patience.
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Hey all,
We are aware that some players are having trouble connecting to our game.
We are currently investigating these issues and will provide an update when they are resolved.
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Hey
#NBA2K18
fans! We're still hard at work to help all of the customers affected by their MyCAREER loss. We appreciate your patience.
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Hey
#NBA2K21
Players! The NBA 2K21 Demo is now live on PS4! We apologize for the delay and appreciate your patience.
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We are receiving more tickets than normal. Rest assured: We’re doing everything we can to get to your case. Thanks!
2K
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We're aware of some customers not receiving VC they purchased in the
#NBA2K19
Prelude. Sit tight, we have escalated the issue and it is being looked into.
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Hey,
#NBA2K18
players. The NBA 2K18 servers have been taken offline, meaning online modes and features, including VC, will no longer be available. You can find more info regarding the server shutdown here:
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Hey, folks! Please be aware: NBA 2K20 will be undergoing some server maintenance on 04/06/2020 at 12:00 am (PST). This will likely affect your online gameplay during that time.
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While Puma Mania is unavailable, make sure to check out Dunk Fest tomorrow for 4x REP all day starting 12:15AM PT ending 11:59PM PT.
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Hey folks! Our chat services will be shutting down at 12:00 AM PST for several days. During this time you will not be able to request a chat, but you can still submit a ticket with us here:
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Hey
#NBA2K21
players! If you are missing 100K VC from NBA 2K21 Mamba Edition please verify your purchase. The Current Gen Mamba Forever Edition will receive 100K in Current Gen and 100K when the Next Gen launches. For more info, check out our guide here:
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#NBA2K18
server to be discontinued 1/18/20. Players will no longer be able to play ranked games/online association. For more info-
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Hey there
#NBA2K19
players! It looks like the Auction House Maintenance has completed. Thanks for your patience during this time.
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We're aware some customers just had issues connecting to the next-gen servers. We believe this issue is now resolved. Thank you!
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#NBA2K18
fans, we are looking into unexpected crashes and loss of data. In the meantime, please open a ticket here:
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@Troydan
Yes, we've received your ticket. Thanks for your patience while we work to answer it ASAP!
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Hello
#NBA2K18
community! Please help us answer your ticket faster by submitting only one ticket per issue. Thanks.
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Hey everyone! Maintenance is beginning now for
#NBA2K20
. Downtime is estimated just short of an hour, however light maintenance may be ongoing for an additional two.
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#NBA2K17
server to be discontinued 12/31/18. Players will no longer be able to play ranked games/online association. For more info-
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Hey
#NBA2K19
players! If your player turned invisible, try to change your hairstyle in the Edit Appearance menu (not at Doc's). Once you have changed back to the default hairstyle, your player should become visible again! Need more help? ! 🔥
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Social media accounts across the 2K label were compromised early Friday evening. Unfortunately, offensive material was posted that does not reflect the values of 2K or our partners. We condemn these posts and apologize to everyone offended by the content.
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Hey, all! If your player is missing or corrupted in
#NBA2K22
, you can try recovering it by following these steps:
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Hi
#NBA2K19
players! If your Attributes & Cap Breaker have reset, this issue should now be resolved! Perform these steps to trigger an update on your stats:
1. While in the Neighborhood, bring up the Nav menu and view your attributes.
2. Restart your console.
3. Boot up NBA 2K19
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Hey
#NBA2K19
players! We're still investigating the connectivity issues. We'll update you as soon as we have any info to share. Thank you for your patience in the interim.
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If you are getting a duplicate Sapphire Kyrie Irving, do not worry, we are currently investigating this issue. Stay tuned for more updates.
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Hello
#NBA2K17
players! Please note that NBA 2K17 online modes and features (including VC) are no longer available because the servers have been taken offline. For more info on the server status with 2K titles, please visit this site:
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Hey
#NBA2K
players,
We're aware some of you are encountering issues with Rep reset and missing rewards. We're currently looking into this and will post an update as soon as we have more info.
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Hey there Allstars!
#NBA2K18
Server issues should be winding down. Please restart your console and login to make sure it's updated. Thanks!
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A fix is out for missing Mamba Forever Edition content on PS4 and Xbox. Please save your game, log off, and restart your console. Start
#NBA2K21
back up, and your content should be available. If not, please file a support ticket with us:
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Hey NBA2K19 players! The Mamba locker code has been extended until tomorrow evening! If you got the message that the code expired, please try again.
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Xbox users: If you're downloading
#NBA2K19
and get stuck around 75%, try pausing the download, then resume after a minute or two If that doesn't work, please cancel and re-download the game.
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Hey folks, we're currently investigating an issue with the Treasure Hunter event rewards in NBA 2K20. For now, please reload back into MyCareer and you should then be able to pick your prize if you're eligible. Thank you for your patience!
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#NBA2K16
players are no longer able to purchase Virtual Currency. Fans may continue to earn VC in-game.
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With the launch of
#NBA2K19
, there is an exceptionally large number of players on the courts. If you're seeing "Purchase Failed" when you try to spend VC on your MyCAREER file, please give it a little bit of time and the purchases will apply automatically
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We’re aware some players are having difficulty connecting to online modes across 2K Games including TopSpin 2K25. We’re looking into this and will update again soon.
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Only 30min left before the urgent PSN maintenance begin. Make sure to exit your game to allow your game to save.
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Hello, everyone! On November 1st, 2018,
#NBA2K17
players will no longer be able to purchase Virtual Currency. Fans will be able to continue to earn VC in-game.
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We're looking into an issue NBA 2K19 players are seeing in their MyTEAM lineup. We appreciate your patience while we investigate.
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Hi, everyone! The
#NBA2K21
maintenance has concluded and online services should return to normal. Thanks for your patience while this was going on.
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Great news! The connection problems should be resolved. If things are still not back to normal, try restarting your device.
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Hi, 2K Players! Urgent PSN maintenance begins in an hour. During that time, the online multiplayer and online services will be unavailable.
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Hey
#NBA2K19
players, we're aware of the current server issues with MyTEAM and 2K League. We're currently investigating this. We'll provide an update as soon as possible!
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Hey folks! We are aware of issues with
#NBA2K18
servers hang tight while we are looking into this. Please stay tuned for latest news and updates.
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Hey
#NBA2K20
players, the bonus rewards from the Legend Edition may take up to 24 hours to appear on your account. If after 24 hours you have not received your digital content, please open a ticket here:
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We are continuing to perform server maintenance. We'll let you know as soon as it's concluded and my2K functionality has been restored.
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We are receiving more tickets than normal. We’re doing everything we can to get to your case. Thank you!
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We are receiving more tickets than normal. Rest assured: We’re doing everything we can to get to your case. Thanks
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Hey
#NBA2K19
players, we're aware some of you are experiencing connection issues in the Doubles event. We're currently investigating it and will update you as soon as possible.
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Hello, everyone! We're currently receiving more tickets than normal. Rest assured: We're doing everything we can to get to everyone's tickets. Thank you for your patience!
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Hello,
#NBA2K
players! Progress generated from any activities that fill the cap breaker bar is doubled this weekend! Note that you will not see a visual indicator that double progression is live, but rest assured, it's live and working as intended.
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